Main: (989) 643-5819 | Gladwin: (989) 359-0565  

Support

Internet Support

Make Sure Everything is Plugged In

We know this sounds fairly obvious, but it happens quite often, even to us. Please check that your surge protection is on and working and everything is plugged in.

 

Power Cycle Your LakeNet Antenna

There is usually a small black box with 2 network cables coming out of one end, and a single power cord from the other end. Please unplug the power cord from the wall and count to 10 then plug it back in.

 

Power Cycle Your Router

The small white and black box with green lights on the front and a small black antenna on the back is your wireless router. On the back of the wireless router is a small round black power plug. Please remove this, count to 10 and plug it back in.

 

Bypass Your Router

If you have a desktop computer, or laptop with an ethernet port (the plug that looks like a phone cord, but is wider) then unplug the cord from the back of the router that goes to the small black antenna power supply. Leave it plugged into the small black box and plug the other end directly into your computer. Now see if the internet is working. If it is working, and you have reset the router by removing the power for 10 seconds, please contact us and let us know you may have a bad router.

 

If possible, try another computer

Sometimes the computer you are using has a virus, bad network card or other problems. Try using a different computer to see if the computer itself is the problem.

 

Turn off all computers but one

Sometimes one computer in the home may be using up a large amount of bandwidth or causing other issues. Try using each computer with the others turned off. This will show if a single computer is causing a problem and which one.

 

Telephone Support

Make Sure Everything is Plugged In

Power Cycle Your LakeNet Antenna

Power Cycle Your Router

Power Cycle your Telephone Box

Bypass Your Router

Bypass Your Home Telephone Wiring